Faxi Limited (Faxi) is committed to preserving the privacy of visitors to We want you to explain how we collect, use and disclose information from and about you. This Privacy Policy is to be read in conjunction with our Terms of Business (displayed on the website) and describes our practices in connection with information collected through services such as websites, mobile Websites, applications (“apps”), and widgets (collectively, the “Faxi Services”). To the extent that there may be any inconsistency between this Privacy Policy and the Terms of Business the Terms of Business shall override this Privacy Policy. By using Faxi Services, you agree to the terms and conditions of this Privacy Policy and consent to our use of your personal information in the manner set out below and in the Terms of Business. You appreciate that we have affiliations with a number of organisations; a list of affiliated organisations (“Faxi Affiliates”) is available by emailing

This Privacy Policy and our Cookie Policy applies to all users, including both those who use the Faxi Services without being registered with or subscribing to a Faxi Service and those who have registered with or subscribed to a Faxi Service. These Policies apply to our collection and use of your personal information (i.e., information that identifies a specific person, such as full name or email address). It also describes generally our practices for handling non-personal information (for example, interests, demographics and services usage).

Please read the following privacy policy to understand how we use and protect the information that you provide to us. This privacy policy applies only to the webWebsite and Facilities. If you do not accept this privacy policy, you must not use this WebWebsite or Facilities. has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web Website,

TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organisations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at If you are not satisfied with our response you can contact TRUSTe here.

Collection of personal information

We may collect personal information from you (such as name, address and email address,) when you complete a sign-up process or use the enquiry forms and service, send emails to us or request further information or enquire about anything on the Website, Facilities or sent to you. Please do not submit your personal information to us if you do not wish us to collect, use and transfer your personal information under the terms of this policy.

Collection of location data

We collect device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals for the provision of our Proof of Ride Share service.

We store this data only as long as it is necessary to provide this service to you.

Collection of other information

In addition to personal information, we may collect information about you automatically when you visit the Website and use the Facilities and service. The collection of information may involve the use of cookies and web beacons. For more information about the cookies we use on our Website please see our Cookie Policy.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all of these cookies may not have access to certain features, content or personalisation available through our Website.

We use this information, which does not identify individual users, to analyse trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base as a whole. However, we do not link this automatically-collected data to personally identifiable information.

Third parties, with whom we partner to provide certain features on our Website or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.

Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website.

Activity information

When you access and interact with our Website and our services, we may collect certain information about those visits and use. Eg. In order to permit your connect to our Website, our servers receive and record information about your computer, device and browser including potentially your IP address, browser type, travel information, and other software and hardware information. If you access our Website from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data or other transactional information for that device.

Third parties and Affiliates that support our Website and Facilities for example by advertisements or providing services or offers, or allow you to share content may also use these technologies to collect similar information. We may also track and store Website usage patterns and statistics. We do not control these third party technologies and their use is governed by the privacy policies of third parties using such technologies. For more information about third party advertising networks and similar entities that use these technologies see, and to opt-out of such ad networks and services advertising practices, go to

Use of your information

By using this Website, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Website services and developing our business which shall include (without limitation):

  • Personalising your visits to the Website and developing the design and style of the Website to improve the services provided to you
  • Informing you about the latest changes to the Website, or products, services or promotional offers that you might find interesting. We may contact you by post, telephone, SMS, text/picture/video message or fax, as well as by email
  • Communicating (and personalising such communication) with you
  • Informing you if you have been successful in any Website competitions or promotions
  • Compiling customer reviews
  • Conducting market research
  • Conducting research about user activities
  • Providing offers and user enhancements
  • Carrying out statistical, technical and logistical analysis.

We may use information we collect from you and about you to improve our Website and features, to improve your experience online and off line by delivering content you may find interesting and relevant including advertising and marketing messages; to allow you to comment on our Website and its features and to provide you with customer support or respond to your enquiries. If we provide your information to third parties for the provision of services or in order to respond to an enquiry your personal information will only be provided to that third party for that sole purpose.

If you change your mind about being contacted in the future or if choose to stop receiving our marketing emails, you can do so by following the unsubscribe instructions included in these emails or by sending an unsubscribe email message to

Sharing your personal information

We will share your personal information with third parties only in the ways that are described in this privacy policy and our Terms of Business and on our enquiry forms or if you consent to such sharing. We do not sell your personal information to third parties.

We use Google Remarketing Services on this Website otherwise known as Online Behavioural Advertising (“OBA”). This service uses cookies to help us to serve advertising which is more targeted to your interests, based on the content of the pages you have viWebsited on our Website and on partner webWebsites. These cookies help us to understand browser habits and viWebsited webWebsites so we can display ads that are targeted to your interests. For more information on OBA, please see our Cookie Policy. To Opt out of this type of profiling cookie visit Google’s Ads Settings.

By using the Website, you agree that we may disclose your personal information to anyone within the Faxi group of companies and Faxi Affiliates. We may employ other companies to provide services for us, including for example, providers of web hosting or maintenance services. These companies have access to the personal information needed to perform their functions and not for any other purpose.

We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests. We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, joint venture, consolidation, change of control, transfer of assets or re-organisation of our business. You will be notified via email of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Social media widgets

Our Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our Website. These Features may collect your IP address, which page you are visiting on our Website, and may set a Cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these Features are governed by the privacy policy of the Faxi providing it. If you log in to our Website through a social media service or connect our services to a social media service through a social media service, the information we collect may also include your user ID and/or your user name associated with that social media service, any information or content you have permitted the social media service to share with us, such as your profile picture, email address or friends lists, and any information you have made public in connection with that social media service. When you access the Website through social media services or when you connect our services to social media services, you are authorising us to collect, store, and use such information and content in accordance with this Privacy Policy.

Safeguards and security

No data transmission over the internet can be entirely secure, so we do not guarantee the security or integrity of your personal information and/or use of the Website. However, we use reasonable endeavours to protect the security of your personal information from unauthorised access, processing or use by using encryption technology and we will use reasonable efforts to employ security measures to prevent accidental loss, destruction and damage.

We will retain your information for as long as you are a FAXI member or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


This Website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy policy of each website you visit which collects personal information.

Accessing your personal information

You can access and make edits to the personal data we hold about you by logging into the Website and accessing your account. However, if you would like to inquire about additional data we may hold about you, you can also contact us as described below.

You have the right, to request access to personal data which we may process about you. If you wish to exercise this right you should:

  • Put your request in writing to Data Manager, Faxi Limited, 48 Fitzroy Street, London W1T 5BS, United Kingdom
  • Include proof of your identity and address (e.g. a copy of your driving license or passport, and a recent utility or credit card bill)
  • Specify the personal data you want access to.

Once you have received your details you also can request that we correct, or delete any inaccuracies in this information free of charge. If you wish to exercise this right you should:

  • Put your request in writing to
  • Provide us with enough information to identify you (e.g. username, registration details)
  • Specify the information that is incorrect and what it should be replaced with.

Other important information

Updates to our Privacy Policy: we may modify this Privacy Policy. Please look at the Effective Date at the top of the Privacy Policy to see when this Privacy Policy was last revised. Any changes to the Privacy Policy will become effective when we post the revised Privacy Policy on this Website. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective.

Location of Data: Our Website is hosted and managed in the UK. If you are a user located outside of the United Kingdom, you understand and consent to having any other personal information processed in those countries in which our servers are located. Data protection laws in other countries may not be the same as those in the United Kingdom. This includes the use of Cookies and other tracking technologies.

Linked Services: Our Website may be linked to websites operated by unaffiliated companies and may carry advertisements or offer content, functionality, games, newsletters, contests or otherwise. We are not responsible for the privacy practices of unaffiliated companies and once you leave our Website or click on an advertisement you should check the applicable privacy policy for the other service.

Data Retention: We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Remember that after you cancel your account, copies of some information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services. Because the nature of caching technology your account may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancellation for fraud detection or to comply with applicable law or our internal security policies. It is not always possible to completely remove or delete all of your information due to technical constraints, contractual or legal requirements.

Sensitive Information: we ask that you do not send us, and you do not disclose, any sensitive personal information (such as social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through this Website or otherwise.

If you have any other queries please email us at